Terms & Conditions

 Welcome to the Ozeri lifestyle website. Ozeri requests that you carefully read the Terms and Conditions and our Privacy Policy before using the Ozeri website. The following terms and conditions apply only to item transactions from Ozeri, made through our internet site at Ozeri. By using the Ozeri website, you agree to follow and be bound by these Terms and Conditions and our Privacy Policy.

Errors on Our Website
Weput forth our best effort to ensure that information on our website is accurate, complete and current. Unfortunately, there may be instances when information about a product is inaccurate or incomplete. We reserve the right to correct any errors and/or update the content such as stock images, product pricing and availability on Ozeri at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed. If your order is cancelled after your credit card has been charged, we will issue a refund to your credit card for the amount of charged.

Due to the sensitive nature of our products, items cannot be returned unless defective. Defective merchandise must be reported within 14 days from the date it is received. No replacements will be made after this 14-day period. We highly recommend that you open your shipment and test your item(s) as soon as you receive it.

Replacement of a defective product is subject to final approval by our returns department. We are not responsible for any risk and/or liability resulting from the use of any goods.

Merchandise purchased through Ozeri, which qualifies for return may be returned to Ozeri, Attn: Returns Department. You must first obtain a Return Merchandise Authorization (RMA), by contacting us via email or telephone. Any returns mailed to us without a pre-approved RMA may be refused without notice, automatically returned, and a handling fee implemented. An RMA is valid for only 14 days. All RMA numbers should be displayed in big lettering on the shipping box. 

Please note, refunds will only be issued to original shipping charges if we determine a product to be defective due to manufacturing or an incorrect product was shipped.

All returns or exchanges for any other reason, shipping and insurance charges are the sole responsibility of the purchaser. If you choose not to insure your package, Ozeri will not be held responsible for any damage or loss.

For any incorrect products you receive, we will exchange at no additional cost upon verification. All items being exchanged must be in original, perfect, re-saleable condition, and must include all original packaging material, manuals and other accessories provided by the manufacturer. Proof of purchase (e.g. invoice receipt and/or packing slip) is required for all returns. Order discrepancies must be reported within 5 days after you receive your items. We do offer in-store credit only for future orders, should you not wish to do an exchange. 

If you have any questions, or if there are any unusual circumstances, please contact us.

Special Pick-Up
We have instituted certain authentication procedures at our pick-up locations. To ensure a seamless and trouble-free experience when picking up your orders, we require that you present a valid ID and proof of payment.

At the time of pickup, you, or the payment provider,must present the store or pick-up location with a digital copy of the order confirmationand the actual payment method info. Only identified individuals matching our records are authorized to pick up merchandise. Merchandise will not be released to individuals unless all required documents and identification are present.

We reserve the right to withhold releasing merchandise in any circumstances where the documentation provided does not match applicable payment information or the information provided at the point of order confirmation.

Products not picked up within 7 days of the order will be returned to inventory and a refund for the purchase amount will then be made to the credit card used to purchase the item(s) less 20% handling cost. We do not guarantee availability of the product after it has been returned to inventory. 

Shipping Products
Ozeri ships orders during normal business days: Monday through Friday. Currently, we do not process any shipments during the weekends or holidays.  However, you may contact us for special pick-up. Please ensure that your order information is accurate and complete to avoid delays. Products cannot be shipped to incomplete addresses. 

We use all available shipping methods such as post office, local carriers as our only shipping medium, unless otherwise requested and approved by us.

NOTE: All orders are processed upon receipt.  Actual shipping time is contingent upon availability of merchandise and payment verification by Ozeri.  Normal processing can take 24-48 hours, and only upon verification and approval,will your merchandise be processed and shipped out.  You assume all risk of loss for shipped products if the address provided is incorrect.

Unconfirmed Orders
We may have to contact a customer in order to resolve a problem with verification of payment information, or clarify some other billing or shipping address issue.  Please note that while we will always do our utmost best to reach you by phone and e-mail, we simply cannot maintain orders in an unconfirmed state indefinitely.  If we cannot contact you within 3 business days of receipt of your order, the order will be canceled, so please be sure to provide us with contact information that will enable us to reach you in a timely fashion, should the need arise.

Ordering Information and Payment Methods
We currently accept PAY PAL or direct deposit to Hong Kong Hang Seng Bank 210-214151-883  MED ONE WORLD , Swift Code: HASEHKHH

Privacy Policy
Ozeri is committed to protecting your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, it is necessary that we have your name, telephone number, e-mail address, billing and mailing addresses, credit card number, and expiration date. This information is essential for us to process and complete your order and to notify you of your order status and/or shipping charges.

We want to improve your shopping experience by using your purchase patterns to make available merchandise that might be of interest to you. We also monitor customer traffic and site usage to help us further develop the design and layout of our store to enhance your shopping experience. From time to time, we may notify you of special offers and/or send you online information that may be of interest to you based on information you have given us. If you wish to unsubscribe from this service, you may contact us.

All customer information, including payment information is processed through the use of our secure server, using secure shopping cart. The fully secure server software encrypts all information you input before it is sent to us. An enabled checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information.  Please remember that no data transmission over the Internet, or by other means, can be guaranteed to be 100% secure.  We do not sell, trade or rent your personal information to others; Ozeriwill not provide aggregate statistics about our customers, sales, traffic patterns, and related site information to anyone, and all statistics including any personal identifying information will be confidential and secured. Ozeri may release account information when we believe, in good faith, that such release is necessary to (i) comply with law, (ii) enforce or apply the terms of any of our privacy policy or (iii) protect the rights, property or safety of Ozeri, our users, or others.  

By using our website, you consent to the collection of your information by Ozeri.

Let us know what you think.  We welcome your questions and comments about your privacy.

Third Party Links
We may provide on-line links to third party websites; however, these links are provided as a convenience only and should not be considered as a Ozeri endorsement of the site, or the party that maintains the site or the products, service or information on the site.  Such links to third party sites will take you out of our website.  We are not responsible for the contents of any linked site, or any link contained in a linked site, any changes or updates to such sites, or the use of your information by the operators of such site.

Restrictions of Use
All trademarks are the sole property of their respective owners.  Content in this website may not be used without our permission

If you disagree with any of the above terms and conditions, please do not visit, browse, shop, access or otherwise use this website.

























現時本公司接受 PAYPAL 或直接存款到 香港恆生銀行戶口 210-214151-883  MED ONE WORLD,SWIFT代碼:HASEHKHH